Eric impressed me with his prompt replies, respectfulness, and trustworthiness on two occasions. The second time, we called him on a Sunday afternoon at 2:30, and he took us to the house, even though he had his friend's wedding to go to. Never did he show irritation or impatience. He was pleasant and professional throughout. We did not pursue with the purchase because of his advice. I feel that I can trust him. He sent us the documents we requested the next morning, very helpful and prompt.